Any booking for purchase order from our customer is subject to a confirmation notice from the Company. If no claim or change is requested within eight days from this notice after payment confirmation, the buyer will be deemed to accept all of our general terms and conditions as well as specific terms of the offer. Any cancellation of a purchase order or of an accepted offer will be subject to cancellation fees from the total price of said order. Customer must inform the supplier from the given time-frame.
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
You have the right to cancel your order without a ‘cooing off’ period of 7 days from the day after you receive the goods. Perishable good and other items likely to expire this includes all type of dried food. If you wish to cancel and return your purchase, contact Customer Services with other number quoted on the delivery note. Please note that the buyer shall bear all the cost of returning goods.
The shipment will be delivered in accordance with the information that was given to us when redirecting the shipment. In the event that no changes to the delivery order are made, we deliver the shipment in accordance with the standard process to the address provided by the sender. Change of destination after the cargo has sailed we may be able to have our cargo wait there until an optimal connecting vessel arrives en route to port of destination additional charges shall apply and expensive. Carriers require payment confirmation before any action is even taken.